Delivered with care. Worldwide

We’ll be shipping your items using DHL / UPS Standard or Express Saver service within 1-2 business days (Monday to Friday) from the time of order. For further details on delivery times, please refer to the page dedicated to Shipping Times and Methods.

Additionally, if for any reason you’re not satisfied with your purchase, you’ll be able to return the products within 14 days of receiving them with the original labels attached. For more information, please visit our Returns Policy page.

Don’t hesitate to contact us at [email protected] if you have any other questions or requests. We’ll be glad to assist you.

WORLD DELIVERY

Courier partnerships reaching 150+ countries globally.

TRACKED & INSURED

Full insurance coverage and real-time updates for peace of mind.

Shipping Policies

We’ll be shipping your items using DHL / UPS Standard or Express Saver service within 1-2 business days (Monday to Friday) from the time of order.

ZONE	METHOD	DELIVERY TIME	COST
Bergamo & Monaco	Free Delivery	2–3 Business Days	Free
Italy	Standard Road Shipping	2–3 Business Days	€13 — Free over €200
Italy	Air Express	24–48 Hours	€16 — Free over €200

Global Destinations

ZONE	METHOD	DELIVERY TIME	COST
European Union	Standard	2–3 Business Days	from €13 — Free over €200
European Union	Express	24–48 Hours	from €16
United Kingdom	Standard / Express	2–3 Days / 24–48 Hours	€20 / €24 — Free over €200
Switzerland & Andorra	Standard / Express	2–3 Days / 24–48 Hours	€23 / €27 — Free over €200
Türkiye	Air Express	2–3 Business Days	€22 — Free over €200
USA, Canada & Middle East	Air Express	2–3 Business Days	€33 — Free over €200
Asia, Mexico & South Korea	Air Express	2–3 Business Days	€39 — Free over €200

Order Processing

Orders are meticulously prepared and dispatched within 24–48 hours of confirmation. During seasonal editorial launches, please allow up to 72 hours for our artisans to ensure every detail is perfect.

Signature Packaging

Our packaging is an extension of the product itself. Every order arrives in our FSC-certified archival boxes, wrapped in bespoke silk tissue and finished with a hand-poured wax seal.

Intelligent Tracking

Once your shipment leaves Monaco, you will receive an encrypted tracking link. We monitor every parcel internally to ensure it meets our rigorous standards for transit time and handling.

SUPPORT · SIZING

Customs, Taxes & Import Duties

We navigate the complexities of global commerce so you don’t have to. For most major regions, we offer DDP (Delivery Duty Paid) options at checkout.

European Union

No customs duties apply. All prices shown at checkout include VAT and are final for all EU member states.

Rest of World (DDU)

Orders shipped DDU (Delivery Duty Unpaid) may be subject to local import taxes. These charges are the recipient’s responsibility upon delivery.

Returns, made effortless.

Your peace of mind is our priority. We have refined our return process to be as graceful and transparent as the pieces we curate.

WINDOW

30-Day Policy

COST

Free Returns

TYPE

Seamless Exchange

Bonus Store Credit

SUPPORT · SIZING

Original Integrity

Items must be unworn, unwashed, and in the exact condition they were received. We appreciate your care in handling the textiles.

Signature Packaging

All tags, including the AHLUNEA security seal, must remain attached and undisturbed. Please include the original dust bag or gift box.

NOT ACCEPTED

The Journey of a Return

INITIATE

Visit our Portal with your order number and email to select the pieces you wish to return.

PACKAGE

Carefully place items in their original
protective wrap. Seal the AHLUNEA
archival box securely.

POST

Affix the pre-paid label provided in your portal and drop off at any authorized collection point.

RESOLVE

Once inspected (within 3 days of arrival), your refund or credit will be issued immediately.

Choose your preferred resolution

OPTION	PROCESSING TIME	EXTRA BENEFIT
Original Payment	5-10 Business Days	—
Store Credit	Instant Issue	+10% Bonus Credit for your next discovery
Direct Exchange	Processed within 24h	Priority Shipping

Global Concierge Returns

For our international guests, we offer a dedicated logistics path to ensure your pieces return to our atelier safely, regardless of where they are in the world.

Duty Reimbursement

Guidance on reclaiming
international customs and VAT
duties in your territory.

DHL Express Pick-up

Complimentary courier collection
scheduled at your convenience
from your residence.